Plans change — especially around flights and weather in Flores. Here is how Komodo Transfer handles changes and cancellations, in plain language.
Changing a booking
Send the change on the same WhatsApp thread. Time changes on the same day are usually free where the vehicle or vessel is still available; we confirm in writing before anything is charged.
Flight delays and cancellations
We track your flight number. If your flight slips, the driver waits and we re-time the pickup at no extra charge within reason. If a flight is cancelled outright, we move the booking to your new arrival at no penalty.
Weather and sea conditions
Sea state can stop a boat leg safely running, particularly between January and March. When a leg cannot run, we offer a re-time, an alternative route, or release the leg from your booking — we do not push guests onto unsafe crossings.
Cancelling
Because every booking is quoted individually, cancellation terms are stated in your written quote before payment. As a rule: the earlier you tell us, the less is held. Deposits on multi-day charters and peak-season (June–September) bookings are the least flexible because the vehicle or vessel is held out of the fleet for you.
Refunds
Refunds are returned through the same channel you paid on. Bank and card processing time is outside our control.
Questions
Ask before you book — we would rather explain terms up front. WhatsApp the desk or email sales@komodoluxury.com.